Privacy Policy

Last updated: 12 July 2026

DESTii respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how DESTii (“DESTii”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you:

• Visit or use destii.com.au
• Purchase or return a product
• Create or use a customer account
• Subscribe to marketing communications
• Contact our Customer Care team
• Submit a review or interact with us through social media, advertising, surveys or promotions

1. Personal information we collect

The information we collect depends on how you interact with DESTii.

Contact and account information

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account login and authentication details
• Communication preferences

Order and transaction information

This may include:

• Products purchased, returned or exchanged
• Order and transaction numbers
• Purchase history
• Delivery and tracking information
• Discount and gift-card use
• Refund and exchange records
• Payment status

Payments are processed through third-party payment providers. DESTii does not generally receive or store complete payment-card details.

Customer Care information

When you contact us, we may collect:

• Copies of correspondence
• Details of your enquiry
• Return or exchange requests
• Product feedback
• Photographs or other information you provide
• Information needed to verify your order and resolve the enquiry

Device and website information

When you visit our website, we and our service providers may automatically collect:

• IP address
• Browser and device type
• Operating system
• Approximate location derived from your IP address
• Pages and products viewed
• Searches performed
• Referring websites
• Cart and checkout activity
• Date and time of access
• Interactions with our emails and advertising
• Cookie, pixel and similar technology identifiers

Marketing and preference information

This may include:

• Your marketing-subscription status
• Product, colour and size preferences
• Responses to promotions or surveys
• Email and advertising engagement
• Inferred interests based on your interactions with DESTii

Reviews and social media

If you submit a review, tag DESTii or interact with us through social media, we may collect:

• Your social media username
• Information available through your public profile
• Comments and messages
• Reviews
• Images, videos or other content you provide

Where required, we will request permission before using customer content in our advertising.

2. How we collect information

We may collect personal information:

• Directly from you
• Through our website, checkout and customer-account functions
• When you contact us
• Through cookies, pixels and similar technologies
• From payment, delivery, fulfilment and returns providers
• From analytics, marketing and advertising platforms
• From fraud-prevention and security providers
• From social media platforms
• From publicly available sources where lawful

Where practical, you may interact with DESTii without identifying yourself. However, certain information is necessary for us to process an order, deliver products, provide an exchange or refund, or assist with an account-specific enquiry.

3. How we use personal information

We may collect, hold, use and disclose personal information to:

• Operate and improve our website
• Process payments and fulfil orders
• Arrange delivery and provide tracking
• Manage returns, exchanges and refunds
• Create and administer customer accounts
• Provide customer support
• Communicate about orders and service updates
• Detect and prevent fraud, misuse and security incidents
• Maintain accounting, tax and business records
• Analyse how customers use our website
• Improve our products, services and customer experience
• Personalise content and product recommendations
• Measure the effectiveness of advertising and marketing
• Send marketing communications where permitted
• Run competitions, promotions or surveys
• Enforce our terms and protect our legal rights
• Meet legal, regulatory and contractual requirements

4. Cookies and tracking technologies

We and our service providers use cookies, pixels, tags and similar technologies to:

• Operate essential website functions
• Remember your preferences and cart
• Maintain checkout and account sessions
• Analyse website performance
• Understand how visitors use the website
• Prevent fraud and improve security
• Measure advertising performance
• Personalise website content and advertising

These technologies may be provided by ecommerce, analytics, advertising, payment and social media platforms.

You may be able to manage non-essential technologies through our cookie-preference tool or your browser settings. Disabling certain technologies may affect website functionality.

5. Marketing communications

Where permitted, we may send you marketing communications about:

• New products
• Restocks
• Promotions and offers
• Events
• DESTii news and content

You can unsubscribe from email marketing at any time by using the unsubscribe link in the email or by contacting hello@destii.com.au.

If DESTii introduces SMS marketing, you will be able to opt out by following the instructions included in the message, such as replying STOP.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders, deliveries, returns, customer account or enquiries.

Australian marketing rules generally require consent, clear sender identification and a functional unsubscribe mechanism. Unsubscribe requests must generally be actioned within five working days.

6. How we share personal information

We may share personal information with service providers that assist us in operating DESTii, including:

• Ecommerce and website-platform providers
• Payment processors and buy-now-pay-later providers
• Warehousing and fulfilment providers
• Australia Post, DHL and other delivery carriers
• Returns-management providers
• Email and future SMS marketing platforms
• Customer-service and communication providers
• Analytics and website-performance providers
• Advertising and social media platforms
• Fraud-prevention, security and identity-verification providers
• Cloud-hosting and information-technology providers
• Accountants, insurers, lawyers and other professional advisers
• Government agencies, regulators or law-enforcement bodies where required or authorised by law

We may also share information:

• To protect our customers, systems, property or legal rights
• In connection with an actual or proposed sale, merger, restructure or transfer of the business
• With your consent
• Where otherwise required or permitted by law

We do not sell customer information directly in exchange for money.

Some overseas privacy laws use broader definitions of “sale” or “sharing”, particularly in relation to targeted advertising. Additional rights and controls may be introduced if DESTii begins actively targeting regions where those laws apply.

7. Shopify and other technology providers

Our online store is hosted by Shopify.

Shopify and other technology providers may process personal information to provide services such as:

• Website hosting
• Checkout
• Payment processing
• Store administration
• Fraud prevention
• Analytics
• Marketing attribution
• Advertising
• Customer communications

These providers may also process information in accordance with their own privacy policies, depending on the services used and your interaction with them.

8. Overseas processing

Although DESTii does not currently use an overseas fulfilment team or customer-support team, some technology and service providers may store or process personal information outside Australia.

This may include processing in:

• The United States
• Canada
• New Zealand
• The United Kingdom
• Countries in the European Economic Area
• Other countries where our service providers or their subcontractors operate

The countries involved may change as providers update their systems and service arrangements.

Where applicable, we take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information appropriately. Australian privacy guidance requires covered businesses to address likely overseas disclosures and, where practicable, the countries involved.

9. Data security

We take reasonable administrative, technical and organisational measures to protect personal information against:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

These measures may include secure third-party platforms, access controls, authentication, restricted staff and contractor access, and security measures maintained by our providers.

No internet-based system or transmission method is completely secure, and we cannot guarantee absolute security.

If applicable law requires it, we will assess eligible data breaches and notify affected individuals and the relevant regulator.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legitimate business and legal requirements.

Retention periods may depend on:

• Order, return and warranty requirements
• Tax, accounting and record-keeping obligations
• Fraud-prevention and security requirements
• Customer-account activity
• Marketing preferences and consent
• Legal claims and dispute periods

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to legal and operational requirements.

11. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

hello@destii.com.au

We may need to verify your identity before responding.

In limited circumstances, we may be permitted to refuse or restrict access. Where required by law, we will explain the reason.

12. Deletion and withdrawal of consent

You may ask us to delete certain personal information or withdraw consent where our use of the information is based on consent.

We will consider the request and take action where required by applicable law.

We may need to retain certain information for:

• Transaction and accounting records
• Fraud prevention
• Legal compliance
• Dispute resolution
• Enforcement of our agreements

Withdrawing consent does not affect uses of information that occurred before consent was withdrawn.

13. Customer accounts

Where customer accounts are available, you are responsible for:

• Keeping your login details secure
• Not sharing access to your account
• Notifying us if you suspect unauthorised access

You may be able to review or update some account information directly through your account.

14. Children’s privacy

DESTii’s website and products are intended for a general adult audience and are not primarily directed towards children.

We do not knowingly collect personal information directly from children where parental or guardian consent is legally required.

A parent or guardian who believes a child has provided personal information to DESTii may contact us at hello@destii.com.au.

15. Third-party links

Our website may contain links to websites, apps, social media platforms or services operated by third parties.

DESTii does not control the privacy practices of those third parties and is not responsible for their policies or conduct. We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Privacy enquiries and complaints

For questions, access or correction requests, or complaints about how DESTii handles personal information, contact:

Privacy Officer
DESTii
hello@destii.com.au

Please provide sufficient detail for us to understand and investigate the matter.

We will acknowledge and respond to privacy complaints within a reasonable period and may contact you if further information is required.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to submit a complaint to the Office of the Australian Information Commissioner.

A covered entity’s policy must explain how individuals can raise privacy complaints and how those complaints will be handled.

17. International customers

DESTii may introduce additional privacy notices or controls if it begins actively targeting customers in jurisdictions with additional privacy requirements, including the European Union, United Kingdom or certain United States jurisdictions.

Until then, this policy is primarily designed for DESTii’s current Australian operations and customers purchasing from Australia.

18. Changes to this policy

We may update this Privacy Policy to reflect changes to:

• Our business and services
• The technology providers we use
• Our marketing practices
• Applicable legal or regulatory requirements

The updated policy will be published on this page with a revised “Last updated” date.

19. Contact

For privacy-related questions or requests, contact:

Privacy Officer
DESTii
Email: hello@destii.com.au